Optimize the Customer and Employee Experience
As consumer-facing companies face increased demand from employees, customers, investors and suppliers to create welcoming and inclusive environments, these companies need to augment Deaf and hard of hearing individuals’ experiences as a part of their diversity, equity and inclusion (DE&I) initiatives.
To help our clients instill inclusivity into their organizational fabric, we equip them with the requisite skills, knowledge and resources to advance accessibility and inclusion across all elements of their business and talent ecosystems.
We Work with a Variety of Consumer-Facing Companies
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Department Stores
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Specialty Stores
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Office-Supply Stores
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Restaurants
Solutions to Drive the Customer and Employee Experience
Bringing refreshing perspectives from outside your company, we work with your team to embed new thinking, objectives and strategies to produce meaningful and sustainable results.
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Consulting
We consult on areas impacting Deaf and hard of hearing employee and customer experiences, including accessibility planning and design, defining and communicating DEI-related initiatives pertaining to Deaf and hard of hearing individuals, developing communication accessibility toolkits and resources, and supporting content marketing development and outreach.
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Assessments
Our team can conduct customized qualitative and quantitative assessments to identify gaps and opportunities to improve Deaf and hard of hearing individuals’ user-experiences – these assessments include determining the efficacy of existing policies and procedures, identifying potential exposures and areas of organizational non-compliance, as well understanding stakeholder brand perceptions.
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Strategic Planning
Whether your organization needs to increase Deaf culture awareness, create equitable environments, and/or mitigate risk and compliance issues, our team can help you explore, identify and implement strategic initiatives designed to elevate Deaf and hard of hearing employee and customer experiences with your organization.
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Training
We provide customized in-person training sessions, webinars and e-learning modules to help you optimize the Deaf and hard of hearing candidate/employee experience (from recruiting and hiring to onboarding and development), as well as improve Deaf and hard of hearing customers’ shopping experiences.
With 2axend, you can:
- Mitigate risk exposure and enhance organizational compliance;
- Maximize the benefits of employing Deaf and hard of hearing individuals;
- Optimize Deaf and hard of hearing individuals' customer experience and build brand loyalty;
- Build capacity to tackle issues such as unconscious bias, inequities, and power and privilege;
- Advance diversity, equity, accessibility and inclusion outcomes.
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