Capture Growth and Create Value
As banks encounter opportunities to harness new business models and integrate digital and physical channels, they are also expected to improve Deaf and hard of hearing customers' and employees' experiences as a part of driving diversity, equity and inclusion (DE&I) goals.
Our team works alongside you during this journey of creating welcoming and inclusive environments for Deaf and hard of hearing individuals, all with the goal of helping your organization realize the full potential of DE&I.
We Support a Variety of Banking Functions
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Marketing Communications and Business Development
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Customer Engagement and Customer Service
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Candidate/Employee Experience
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DE&I Programming and Communication Accessibility Planning
Produce Tangible and Sustainable Results
Leveraging innate experiences and niche expertise, our team can help you build capabilities to augment the Deaf and hard of hearing customer and employee experience.
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Consulting
Our team helps leaders understand the gamut of Deaf and hard of hearing individuals’ experiences with banking institutions and identify opportunities to alter the customer and employee experience in order to drive end-user satisfaction and brand equity.
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Assessments
We conduct a variety of customized qualitative and quantitative assessments to help your banking institution's leaders identify gaps and opportunities to improve Deaf and hard of hearing individuals’ experiences with your brand.
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Strategic Planning
Whether your bank needs to heighten Deaf cultural awareness and sensitivity, mitigate risk or address compliance issues, our team can help you explore, identify and implement strategic initiatives designed to elevate Deaf and hard of hearing customer and employee experiences with your brand.
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Training
Through customized in-person training sessions, webinars and e-learning modules, we help your team improve Deaf and hard of hearing customers’ banking experiences, as well as elevate the Deaf and hard of hearing candidate/employee experience (from recruiting and hiring to onboarding and development).
With 2axend, you can:
- Optimize Deaf and hard of hearing individuals' customer experience and build brand loyalty;
- Mitigate risk exposure and enhance organizational compliance;
- Build capacity to tackle issues such as unconscious bias, inequities, and power and privilege;
- Maximize the benefits of employing Deaf and hard of hearing individuals; and
- Advance diversity, equity, accessibility and inclusion outcomes.
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