White Paper

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Optimizing the Patient Experience for Deaf and Hard of Hearing Individuals

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Table of Contents

Introduction

Part I: Overview of Deaf and Hard of Hearing Population

  • Hearing levels
  • Identity
  • Communication Preferences
  • Health Disparities
  • Health Literacy

Part II: Legal Responsibility

  • Applicable Laws in Healthcare Settings
  • Examples of Disability-Related Discrimination
  • Potential Consequences for Failing to Adhere to Federal Law

Part III: Challenges Deaf and Hard of Hearing Individuals Encounter in Healthcare Settings

  • Communication Barriers
  • Environmental Barriers
  • Systemic Barriers

Part IV: Defining Patient-Centered Care for Deaf and Hard of Hearing Individuals

  • Effective Communication
  • Cultural Humility

Part V: Optimizing the Patient Experience for Deaf and Hard of Hearing Individuals

  • Owning the Process
  • Leading with a Patient-Centered Approach
  • Assessments
  • Strategic Planning, Development, and Implementation
  • Policies and Procedures
  • Trainings

Collaborating with 2axend

Conclusion

Appendix

  • Definitions
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This white paper was co-authored by Corey Axelrod, founder and CEO of 2axend, and Yael Lenga, healthcare research intern at 2axend.

This white paper is for informational purposes only. It is not intended as medical, legal or consulting advice, or as a substitute for the advice of a healthcare professional, attorney or consultant. The opinions expressed by individuals in this white paper represent the view of the individuals themselves and not those of 2axend.

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