Training

Provide User-Centric Experiences With Confidence

Whether you want to initiate the conversation about creating diverse, equitable, inclusive and accessible experiences for Deaf and Hard of Hearing individuals, refresh the current agenda, or reinforce your organization’s commitment to diversity, equity, inclusion and accessibility, our trainers will deliver a personalized training experience.

Our trainings include the following approaches:

In-Person Trainings

We facilitate learning and inspire change with a combination of impactful keynotes, workshops and seminars.
Webinars

Our team leverages internet technology to deliver interactive web-based video presentations to groups of all sizes.
E-Learning Modules

Our customizable e-learning modules provide practical bite-sized content to promote your agenda.

Providing user-centric experiences requires understanding and capturing Deaf and hard of hearing individuals’ needs, experiences and challenges.

A Comprehensive Experience Designed For Your Needs

Our customized learning sessions address pertinent topics impacting Deaf and hard of hearing individuals' experiences at every touchpoint. Our suite of training cover topics that include, but are not limited to:

Unconscious Bias and Impact on Service Delivery

We share practical, real-life situations to help participants understand how individual and organizational biases impact decision-making, problem solving, business results and, ultimately, Deaf and Hard of Hearing individuals.
Effective Communication and Legal Compliance

We discuss Deaf and Hard of Hearing individuals' various communication needs and preferences, as well as the implementation of best practices to mitigate risk and exceed legal requirements.
Accessibility Planning

We explore how incorporating an accessible-first culture can exceed Deaf and hard of hearing individuals' expectations, help your business create value and gain a competitive advantage.
Deaf Culture

These trainings provide participants with innate insight into a Deaf community that identifies not as a group with a disability, but as a cultural minority with their own language.
Inclusive Organizational Design

We equip participants with tools and strategies to eliminate barriers, strengthen organizational culture, and create equitable opportunities to advance people with disabilities, including Deaf and hard of hearing individuals.
Working with Sign Language Interpreters

In order to support positive and effective interpreting experiences for all, we provide best practices to consider when working with sign language interpreters.

When you prepare your team to deliver user-centric experiences to Deaf and hard of hearing individuals, everyone benefits.

Industry-Specific Expertise and Focus

Our breadth of expertise effectively positions us to provide impactful trainings to organizations and businesses from various industries. Below are some of the industries we work with: