Financial Services
Drive greater satisfaction and loyalty among your Deaf and hard of hearing customers and employees.
Emphasize the Customer and Employee Experience
Financial institutions—whether banks, insurance companies, or investment firms—must ensure positive services and workplace experiences across every touchpoint.
At 2axend, we leverage our Deaf lens and expertise in accessibility, equity and inclusion to enhance the customer and employee experiences for signing and non-signing Deaf and hard of hearing individuals.
Evaluate User-Experiences
Enhance customer and employee experiences with data-driven insights to address accessibility gaps and create actionable improvement strategies.
Policy Review and Development
Ensure compliance with all applicable legal standards while ensuring the needs of Deaf and hard of hearing customers and employees are addressed.
Affinity Group Support
Strengthen employee networks and resource groups by providing training and resources to align them with overarching DEI and accessibility initiatives that benefit Deaf and hard of hearing employees.
Training and Learning Opportunities
Equip your team with critical skills through tailored workshops, webinars, and e-learning on cultural awareness, individual and systemic bias, and communication accessibility.
Resource Creation and Implementation
Develop practical resources, such as toolkits and best-practice handbooks, to support inclusive communication and service delivery.
With 2axend, you can:
- Bridge accessibility gaps in client interactions, ensuring seamless communication.
- Reduce biases that impact Deaf and hard of hearing individuals’ experiences.
- Address systemic and individual barriers hindering workplace inclusion.
- Empower employees with the skills and knowledge to serve Deaf clients effectively.
- Foster trust and loyalty through culturally sensitive and accessible services.
2axend’s Client Work in Financial Services
A leading U.S. credit card company partnered with 2axend to enhance accessibility for Deaf and hard of hearing customers, transforming their banking experience. Through customized training programs and the implementation of best practices, we improved the customer service experience for all patrons, including those who are Deaf and hard of hearing. Our efforts helped integrate communication access into systemic operations, leading to stronger customer engagement and an improved employee experience.
Build an organization where everyone belongs
Let’s create a financial ecosystem where every client and employee feels valued, supported, and included.