Improve Patient Experiences and Continuum of Care
Improving Deaf and hard of hearing individuals’ patient experiences and continuum of care—regardless of whether it is in-person or via telehealth—is a core part of our mission and the work we do on a daily basis at 2axend.
As healthcare organizations’ biggest challenges come from pressure to lower costs, manage risk, deliver on brand promises and drive brand loyalty, our team partners with clients to define and prioritize critical challenges, design customized strategies, and activate solutions designed to satisfy Deaf and hard of hearing individuals’ cultural, social and linguistic needs in clinical practice.
We Serve a Variety of Healthcare Organizations
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Health systems and integrated delivery networks
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Hospitals
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Academic medical centers and teaching hospitals
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Medical groups, IPAs and other physician organizations
Solutions for Your Healthcare Organization
We help you provide Deaf and hard of hearing individuals with improved patient experiences across the care continuum.
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Consulting
Our team helps healthcare organizations understand Deaf and hard of hearing patients' intricate experiences in navigating healthcare systems and identify opportunities to alter aspects of the patient experience to drive patient satisfaction and clinical outcomes.
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Strategic Planning
From inception to on-going evaluation of your strategic planning initiatives, we work with you to ensure the appropriate organizational structure and resources are in place for your team to deliver optimal patient experiences to Deaf and hard of hearing individuals.
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Assessments
Using a variety of qualitative and quantitative assessments, including communication accessibility, organizational compliance and facility condition assessments, we gain a better understanding of your organization's current state in delivering patient-centered care to Deaf and hard of hearing individuals.
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Training
We provide customized in-person trainings, webinars and e-learning modules on topics pertinent to the delivery of patient-centric experiences to Deaf and of hearing individuals, including Deaf culture, communication accessibility, unconscious bias and its impact in healthcare, and working with sign language interpreters.
With 2axend, you can:
- Mitigate risk exposure and enhance organizational compliance;
- Promote effective Deaf and hard of hearing patient and provider interactions;
- Decrease readmissions and increase throughput;
- Improve Deaf and hard of hearing patients' outcomes;
- Reduce the health disparities the Deaf and hard of hearing community experiences; and
- Advance diversity, equity, inclusion and accessibility outcomes.
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Healthcare Providers Self-Assessment Tool
With 2axend's self-assessment tool for healthcare providers that was designed by Deaf and hard of hearing professionals, you can self-assess your healthcare organization’s capacity to satisfy Deaf and hard of hearing individuals’ cultural, social, and linguistic needs in clinical settings.
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