Retail and Consumer Products
Deliver barrier-free experiences that resonate with your Deaf and hard of hearing customers and employees.
Creating Accessible and Inclusive Retail Experiences for All
Creating engaging environments for Deaf and hard of hearing customers and employees is essential to enhancing customer satisfaction, improving employee morale, and ensuring compliance with accessibility standards. By recognizing and meeting the Deaf and hard of hearing community’s unique needs, you elevate your organization’s social responsibility profile and inspire brand loyalty.
2axend helps retailers address the cultural, social, and linguistic needs of Deaf and hard of hearing customers and employees. We provide tailored strategies that improve the accessibility of customer-facing and employee operations, ensuring an engaging retail environment and satisfying legal requirements.
User-Experience Assessments and Audits
Evaluate your customer and employee journeys to identify and implement accessibility improvements.
Affinity Group Empowerment
Engage and empower community groups, including ERGs and BRGs, through targeted programs that support organizational goals and challenge the status quo.
Policy Review and Development
Create or update internal policies that ensure optimal interactions with customers and employees.
Learning Opportunities
Offer tailored training programs for team members that are designed to enhance cultural awareness and sensitivity across your organization.
Communication Solutions
Implement communication tools that facilitate effective interactions for Deaf and hard of hearing employees and customers, ensuring seamless engagement.
With 2axend, you can:
- Integrate user-friendly practices into your customer experience that benefit all shoppers.
- Facilitate clear communication with Deaf and hard of hearing customers to enhance satisfaction and encourage repeat business.
- Equip employees with tailored training to strengthen cultural awareness and prioritizes an accessibility-first mindset.
- Build a collaborative culture, boosting innovation and employee satisfaction.
2axend’s Client Work with Retailers
A major retailer sought 2axend’s expertise to address ADA compliance concerns at one of its warehouses. We conducted assessments and identified key areas of improvement to ensure Deaf and hard of hearing employees were supported in the workplace. Following the implementation of our recommendations, the retailer saw a reduction in ADA-related complaints and improvements in employee satisfaction.
Elevate your retail presence
Partner with us today to boost your brand loyalty and drive long-term success.