Retail and Consumer Products
Deliver barrier-free experiences that resonate with your Deaf and hard of hearing customers and employees.
Creating Accessible and Inclusive
Retail Experiences for All
Creating inclusive, accessible environments for Deaf and hard of hearing customers and employees is essential for fostering engagement, enhancing customer satisfaction, driving loyalty, improving employee morale, and ensuring compliance with accessibility standards. By prioritizing inclusivity, you position your brand as a leader in social responsibility while meeting the needs of diverse communities.
2axend helps retailers address the cultural, social, and linguistic needs of Deaf and hard of hearing customers and employees. We provide tailored strategies that improve the accessibility of customer-facing and employee operations, ensuring an inclusive environment while meeting legal requirements.
User-Experience Assessments and Audits
Evaluate your customer and employee journeys to identify and implement accessibility improvements.
Affinity Group Empowerment
Engage and empower community groups, including ERGs and BRGs, through targeted programs that support DEI goals and improve your Deaf and hard of hearing employees’ experiences.
Policy Review and Development
Create or update internal policies that ensure optimal interactions with customers and employees.
Learning Opportunities
Offer tailored training programs for team members that are designed to enhance cultural awareness and sensitivity across your organization.
Communication Solutions
Implement communication tools that facilitate effective interactions for Deaf and hard of hearing employees and customers, ensuring seamless engagement.
With 2axend, you can:
- Integrate user-friendly practices into your customer experience that benefit all shoppers.
- Facilitate clear communication with Deaf and hard of hearing customers to enhance satisfaction and encourage repeat business.
- Equip employees with tailored training to strengthen cultural awareness and foster an inclusive workplace.
- Build a collaborative culture, boosting innovation and employee satisfaction.
2axend’s Client Work with Retailers
A major retailer sought 2axend’s expertise to address ADA compliance concerns at one of its warehouses. We conducted assessments and identified key areas of improvement to ensure Deaf and hard of hearing employees were supported in the workplace. Following the implementation of our recommendations, the retailer saw a reduction in ADA-related complaints and improvements in employee satisfaction.
Elevate your retail presence
Partner with us today to drive loyalty, brand equity, and long-term success.